Help Center
Here you'll find everything you need to know about our services and how to use them. If you have any questions, don't hesitate to reach out to our support team.
Frequently Asked Questions
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A course is a comprehensive program of study designed to provide in-depth instruction and training in a particular subject or skill. A course includes instructor support, video lessons, supplemental assignments, and downloadable resources. Courses are designed for self-study and flexibility.
A lesson is scheduled session between a teacher and a student, where the teacher provides instruction and guidance on a specific topic or aspect of English. A lesson may include assignments or assessments. The goal is to provide personalized, one-on-one instruction that helps you achieve your learning goals in a structured and supportive environment.
An assessment is a comprehensive evaluation of an your language skills, including their ability to read, write, listen, and speak in a specific language. These evaluations are designed to provide an in-depth understanding of your proficiency and support you in achieving your language-related goals.
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The choice between a course or a lesson depends on your personal learning style and goals. If you prefer a comprehensive, self-paced program of study with instructor support, video lessons, assignments, and resources, a course may be the better option for you. Courses are designed for self-study and flexibility, allowing you to learn at your own pace and on your own schedule.
On the other hand, if you prefer personalized, one-on-one instruction with a teacher, a lesson may be a better fit. During a lesson, a teacher will provide guidance and support on a specific topic or aspect of English, helping you achieve your learning goals in a structured and supportive environment.
If you're interested in evaluating your language skills and understanding your proficiency, an assessment may be a good option. An assessment is a comprehensive evaluation of your ability to read, write, listen, and speak in a specific language, providing you with an in-depth understanding of your skills and supporting you in achieving your language-related goals.
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We offer one course at the moment: Speak Like a Native. It is an 8-week course designed to teach you how to speak faster and more fluently in English. Through video lessons, homework, and instructor feedback, you will learn to speak like a native.
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We offer individual and group lessons. These lessons may be conversational or comprehensive.
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A Conversational Lesson is a guided discussion meant to advance your listening and speaking accuracy and fluency.
A Comprehensive Lesson is a structured lesson involving targeted practice and education on speaking, listening, writing, reading, and/or pronunciation. Comprehensive Lessons come with optional extension assignments for extra practice and supplementary learning.
Conversational Lessons are better for those students who are only concerned with speaking and listening skills. Comprehensive Lessons are better for intensive study, faster progress, advancing to the next proficiency level, or specialized topics like business English, academic study, interview preparation, and exam preparation.
If you are unsure about which to select, you can try out a mixed package. -
Yes, we create customized solutions for businesses and corporate clients. Examples of services include:
C-suite business English individual and group coaching
New hire proficiency assessments
Industry-specific group lessons
Ongoing professional development
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We offer a variety of resources and materials, including course materials, homework, recommendations for additional resources, and ongoing support. These resources are designed to supplement and reinforce the material covered in sessions and help students continue learning and practicing on their own.
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All materials are provided by Lauren’s Languages. All learning platforms are included.
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Your lesson credits last for one year from the date of purchase. This means that you have a period of one year to use your credits and complete any lessons or educational materials associated with them. After this time, your credits will no longer be valid. The one-year time limit is designed to keep you actively engaged in your learning and motivated to make the most of your investment.
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A student may cancel a lesson up until 8 hours before the lesson for a full refund. If the student cancels within 8 hours, the student will forfeit the lesson credit. Each student receives a one-time exemption to this rule each calendar year. Please contact support directly for any extenuating or emergency circumstances.
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We offer a refund for any lessons or assessments that do not meet customer expectations within 14 days of purchase. If you are not satisfied with your purchase, please reach out to support.
Please note that in order to be eligible for a refund for a course, you must request the refund within 30 days of purchase and have attended less than 50% of that course.
If a student has any issues or concerns, they should contact us as soon as possible so we can work together to resolve the issue. We reserve the right to make changes to this policy at any time.